Cancellation
You are entitled to cancel an agreement without justification within 30 days. If you have purchased multiple items in a single order, you can choose to cancel the purchase of some or all of the items. You may verify the refund of delivery costs in case of withdrawal as described below.
The cancellation period expires 30 days after the date on which you or any other person you have chosen (but not the carrier) physically receives the goods. If you have ordered multiple items in a single order and we cannot deliver your items in a single shipment, the cancellation deadline applicable for you or another person you have designated (excluding the carrier) will be the time the last item is in your physical possession.
If the deadline expires on a public holiday, Saturday, Denmark’s Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following day.
Exemptions to the right of withdrawal
You may lose your right of withdrawal if you break the seal/packaging on the product, or if the product is degraded and impaired through improper use and damage.
How to exercise the right of withdrawal
You may exercise your right of withdrawal by contacting us directly. For example, you can send a letter or an e-mail informing us of your desire to withdraw to: HeatXperts ApS, Bus. Reg. no. DK37813834, H.J. Poulsens Allé 1, 5250 Odense SV, Denmark
You can use the law's standard withdrawal form. If you choose to withdraw, we will send confirmation as soon as possible via post/email, notifying you that we have received your request. The cancellation deadline is deemed met if you send your withdrawal form for the respective purchase before the withdrawal deadline expires.
Return of the item and return costs
If you have withdrawn from the purchase of an item, please send or physically return the item to us or to:
HeatXperts ApS
H.J. Poulsens Allé 1
DK-5250 Odense SV, Denmark
The item must be shipped without undue delay, within 30 days after notification that you wish to cancel your purchase. The deadline is deemed met if you return your items before the 30-day expiration deadline.
Items cannot be shipped as payable on delivery or without standard distribution. You are responsible for return costs.